ALL About meters
Everything you need to know about water meters whether you're thinking about having one set or if you already have one.
I WANT TO APPLY FOR A NEW METER TAP
Certain terms and conditions apply when having a water meter set.
It can take time before the meter is set, so contact us as soon as possible. We will need to have access to your property to allow us to install the meter. This may require the removal of any obstructions to the water line to ensure a successful installation.
HOW DO YOU READ MY METER
We use radio read meter technology. Which means we can read your meter remotely.
I ALREADY HAVE A METER AND ............
I WANT TO MOVE IT
If you need to move your water meter as a result of home improvements. Customers will need to contact us before any work begins. Most all meter relocations will result in new tap fees.
I WANT TO HAVE MY METER TESTED
If you think that your meter is not working properly because you have recently received a water bill that is higher or lower than expected. You can request us to profile your meter. Before you do, please check to make sure the reason for the bill increase/decrease isn't because you are using more/less water. Increase Example: dripping tap, toilet overflow or leak.
It's important that you rule out any other factors because if we send a meter off to be tested and it's found not be faulty, their will be a testing fee.
If you have tried everything and would like to get your water meter tested. Please contact our office at (423) 474-2154.
I NEED TO LOCATE MY METER AND KNOW HOW TO READ IT
Your water meter will look like this:
It is likely to be located 10 feet off the edge of the paved road in a box on your property that looks like this:
Their will be a flip lid covering the water meter glass. This lid should have a "meter number" on it. By contacting us we can verify you are looking at the correct meter.
HOW DO I READ MY METER
It couldn't be easier to read your water meter and just like electric or gas meter, the row of numbers turn as you use more water. On the face of the meter is a red indicator arm. on a 5/8", 3/4" residential meter one revaluation or turn of this arm is equal to 10 gallons of water. On the left side of the indicator arm is a red "snow flake" shaped dial known as the flow indicator. This red snow flake indicator will pick small but not all amounts of flow through the meter. If the indicator arm or the "snow flake" shaped indicator are moving there is water going through the meter.